FAQ

• Disconnect the terminal from the power for at least 1 minute. "Terminal-ID" and "OK" will then appear on the display. Click on "OK". You will then be asked to enter your password. You can find the password in your contract documents.

If these measures do not have the desired effect, please contact our Support Team. You can find the telephone number in your documents.

• Press "OK" and enter your password. You can find the password in your documents.

If these measures do not have the desired effect, please contact our Support Team. You can find the telephone number in your documents.

• Disconnect the terminal from the power for at least 1 minute.

If these measures do not have the desired effect, please contact our Support Team. You can find the telephone number in your documents.

• Disconnect the terminal from the power for at least 1 minute.
• Clean the reader with the cleaning card.

If these measures do not have the desired effect, please contact our Support Team. You can find the telephone number in your documents.

• Disconnect the terminal from the power for at least 1 minute.
• Clean the reader with the cleaning card.

If these measures do not have the desired effect, please contact our Support Team. You can find the telephone number in your documents.

• Initialize your card profile. You can find information about initialization in your user manual.

If these measures do not have the desired effect, please contact our Support Team. You can find the telephone number in your documents.

• Check your Internet access
  Unplug your router from the power for a few moments, then plug it back in again and try to re-establish an Internet connection. If this does not work, please contact your provider.
  
• Check cables
  Check whether the light for the port you are connected to is lit up on the router/HUB/switch. Unplug the Ethernet cable at both ends, then plug it back in again. Alternatively, use another port on the router.

If these measures do not have the desired effect, please contact our Support Team. You can find the telephone number in your documents.

• Check your Internet access  
  Unplug your router from the power for a few moments, then plug it back in again and try to re-establish an Internet connection. If this does not work, please contact your provider.
  
• Check the signal strength
  Check on your terminal display (antenna symbol) whether the signal strength is strong enough.  If the signal strength is too weak, move closer to the access point.
  
• Restart terminal 
  Restart/reboot your device. Press and hold down the yellow "Corr" button on your mobile terminal for 5 seconds. The terminal will be operational again in 1-2 minutes.
  
• Restart 
  Interrupt the power supply to the router and to the terminal for at least 1 minute.

If these measures do not have the desired effect, please contact our Support Team. You can find the telephone number in your documents.

• Check the signal strength
  If the signal strength is too weak or the display reads "No GPRS Signal found", change your location, for example by moving closer to a window or out into the open.
  
• Restart
  Restart/reboot your device. Press and hold down the yellow "Corr" button on your mobile terminal for 5 seconds. The terminal will be operational again in 1-2 minutes.
  
• Check your SIM card
  Check the SIM card by removing and then re-inserting it.

If these measures do not have the desired effect, please contact our Support Team. You can find the telephone number in your documents.

• Check the cables and unplug them at both ends.
  
• Check the telephone number: For example, do you need to dial 0 to place a call?
  
• Check whether the Terminal is plugged into the S socket. Interrupt the NT power supply (ISDN adapter) for approximately 1 minute (no lights should be lit up).
  
• Check your telephone connection

If these measures do not have the desired effect, please contact our Support Team. You can find the telephone number in your documents.

• Check your Internet access
  Unplug your router from the power for a few moments, then plug it back in again and try to re-establish an Internet connection. If this does not work, please contact your provider.
  
• Check cables
  Check whether the light for the port you are connected to is lit up on the router/HUB/switch. Unplug the ethernet cable at both ends, then plug it back in again. Alternatively, use another port on the router.
  
• Interrupt the power supply to the router (for at least 1 minute) and to the terminal.
  
• Restart/reboot
  Restart/reboot your device. Press and hold down the yellow "Corr" button on your mobile terminal for 5 seconds. The terminal will be operational again in 1-2 minutes.

If these measures do not have the desired effect, please contact our Support Team. You can find the telephone number in your documents.

• Check your Internet access
  Unplug your router from the power for a few moments, then plug it back in again and try to re-establish an Internet connection. If this does not work, please contact your provider.
  
• Check cables
  Check whether the light for the port you are connected to is lit up on the router/HUB/switch. Unplug the ethernet cable at both ends, then plug it back in again. Alternatively, use another port on the router.
  
• Interrupt the power supply to the router (for at least 1 minute) and to the terminal.
  
• Restart/reboot
  Restart/reboot your device. Press and hold down the yellow "Corr" button on your mobile terminal for 5 seconds. The terminal will be operational again in 1-2 minutes.

If these measures do not have the desired effect, please contact our Support Team. You can find the telephone number in your documents.