selfonboarding faq

Self-Onboarding FAQ

Before we get started

  • Our offer is tailored for small businesses and is not meant to be used for personal purposes. It is not a personal financial exchange tool.

  • Trade registration, company bank details, copy of ID, financial statement, field-specific licence.

    These documents do not guarantee an accepted contract. Risk will check all the documents and let you know if anything needs clarification or if we decide to not proceed with a partnership.

  • We have a responsibility to assess whether there is a risk of our products and services being used for money laundering and / or the financing of terrorism. We are required to know our customers and their businesses very well, which is why we ask all our customers these questions. This is comparable to the security check at an airport. Everyone has to undergo it so that the security staff can identify anyone who needs closer scrutiny. If we act together, we can help stop criminal activities.

    As an acquirer and payment provider, Worldline is required by law to do detailed checks on your company, its shareholders, and your business model.

During the registration

    • Company name (officially registered): legally registered name used on the official letters of company (e.g. billing), or company registration;
    • Company name (customer perspective): the name of your store / business used to market your company towards your costumers.
  • It is the field in which your company works in. We need additional information about your line of business to assess the risk checks we need to do.

  • Anyone in the company who is a allowed to sign a contract(signatory). It is mandatory that these documents are complete; otherwise, the onboarding cannot be finished.

    For Associations, you can fill in everyone who is in the statutes or in the signing regulations.

After the registration

    • Check your SPAM folder;
    • Contact our support team and ask them to send it again (please refer to the support number stated in official emails received during the registration).
  • Yes, our risk team could potentially contact you directly if they are missing documents or information necessary to identify you as a customer. This is for your and our protection, to make sure everything is complete to finish the contract.

    • In some cases it is possible that our risk team needs a thorough check of your business case and this can impact the delivery of your device;
    • It is important to fill in all fields as precisely as possible to facilitate the risk check.

List of businesses we do not support

1.0. Application requirements

In this section, you can read about what kind of information and documentation Worldline requires before you can start accepting payments using our services.

As an acquirer and payment provider, Worldline is required by law to do detailed checks on your company, its shareholders, and your business model. We will therefore be doing these checks as part of the onboarding process prior to you getting full access to our services, as well as during periodic reviews of your existing accounts.

Request of additional documentation

Depending on your business model, entity structure and the goods or services, you will be selling using Worldline acquiring, we might ask for additional documentation to verify any aspects of your business that might be unclear to us.

This could for example be additional proof of the business model, the ownership or control structure or the professional qualifications of individuals performing or delivering certain services (e.g. medical degree / license, taxi license, ownership and control chart etc.)

2.0. Company registration document

NOTE: PO Box as registered address is not accepted.

3.0. Proof of identity

The person signing the contract will be asked to provide proof of identity.

The proof of identity can be any of the following photo IDs:
  • Passport: Make a copy of the data page, with your picture, details, and machine-readable zone clearly visible;
  • National ID card: Make a copy of both the front and back, and save them to separate files (country specific);
  • Driving license: Make a copy of both the front and back, and save them to separate files (country specific).

3.1. ID requirements


4.0. Website and application requirements

If you want to be able to accept online payments, there are several requirements related to content that must be clearly visible for your online store or business.

Therefore, you will be asked to provide the URL to either your live website / app or a test environment, so we can ensure that your online business satisfies the requirements on the next page.

4.1. Terms and conditions

  • The live website or test deployment must include the following:
    1. Legal entity name;
    2. Clear description of the product or service offered, including accurate pricing and good quality images;
    3. Clear information on how payments happen, including when the customers card is debited. For example, instantly, when goods are shipped or through a subscription;
    4. Currency in which the customer is debited (EUR, USD, CHF etc.);
    5. Information regarding VAT, or enterprise number in case VAT is not available;
    6. Delivery information (delivery terms, pricing, and time);
    7. Purchase terms and conditions accessible, and to be approved before purchase is finalised;
    8. Refund and cancellation policy mentioned as per EU law;
    9. Contact information (phone number and email address to merchant or customer service);
    10. Specify the types of accepted payment cards;
    11. Mention of third parties involved in providing the service or product (e.g., through drop shipping);
    12. Mention of relevant governing law.
  • PCI DSS – Payment Card Industry Data Security Standard.

    Your website must comply with PCI DSS (Payment Card Industry Data Security Standard) to protect your customers and transaction details.

4.2. Subscriptions, free trials and recurring payment schemes

    • During the order process, make sure that the cardholder gives their consent to enter a subscription service.
    • The length of a trial period, introductory offer, or promotional period;
    • The amount and date of the initial transaction even if no amount is due;
    • The amount for subsequent recurring transactions;
    • A way to allow the cardholder to easily cancel any subsequent transactions, for example, a link or through an SMS;
    • Send an electronic reminder notification, such as an email or SMS, and a link to online cancellation at least 7 days before initiating a recurring transaction if:
      • A trial period, promotional period or introductory offer has expired;
      • The recurring agreement has changed. For example, the price or the billing period.

    The cancellation of subscription payments must be easily accessible for online shoppers. For example, provide a link to a cancellation page or a direct contact.

4.3. Checkout and payment process information

During the checkout and payment process, your website must clearly show your company’s:
  • Legal entity name;
  • Trading name, if applicable;
  • Company registration number;
  • Company location;
  • Customer to actively approve terms and conditions*.

*You must have a check box with the statement “I agree to the Terms and Conditions and the Refund and Cancellation policy.” The statement must have links to the documents mentioned. Shoppers must select the check box to accept the statement before continuing to the checkout / payment page.

4.4. Service and support