Service & Support

This page contains all user guides along with a wealth of other documents, forms and information about our products and services.

This section contains a selection of FAQs about our products and services. It is designed to be clear, concise and user-friendly.

Here we answer any questions you may have about the Self-Onboarding.

All information on installation, activation and making payments and cancellations.

You want an overview of your company's transacted turnover as well as access to your statements? The free customer portal gives you access to all transactions processed by Worldline, payouts and important details about your terminals.

Find new material for your products from Worldline: paper rolls, advertising material and everything else you need to process your day-to-day cashless payments.

Indicative Card Scheme Fees associated with the Interchange ++ pricing model

Verification of Cardholder Information (Visa, Mastercard)

The free credit advice gives you a convenient overview of the transactions processed by your payment terminals and via e-commerce payment solutions.

For your safety and the safety of your customers, we would like to remind you to clean your terminal regularly. When cleaning your terminal, please make sure you choose the right cleaning agent.

Security at Worldline is not just a promise. Whether it’s in retail, e-commerce or m-commerce - all the payment solutions from Worldline are subject to the international rules of the Payment Card Industry Security Standards Council (PCI SSC) and the EMV security standard and are 3-D Secure.

Just hold your card up to the payment terminal, et voilà – your payment has been processed. Wireless technology is the key to this new method of payment.