E-commerce payments

Find answers to frequently asked questions about Worldline e-commerce payment solutions, including Saferpay, Pay by Link and Worldline Web Powered by Wix.

Pay by link

Saferpay

Support for Saferpay. Find everything you need to know about setting up, securing, and processing domestic and foreign transactions with your electronic payment system.

 

Frequently asked questions

Topics

Using Saferpay

Getting started

Yes. Saferpay provides a comprehensive sandbox environment where you can test transactions and payment flows. You will receive test credentials, including customer ID, terminal IDs and backoffice access.

You would like to ask for a test account ?

Test account

Log in to the Saferpay Backoffice, go to the last tab “Online Support”, select “Requests” and click on “Create request”. Describe your issue and submit it. Our team will get back to you as soon as possible.

Using Saferpay

Integrations & compatibility

For questions regarding the integration of Saferpay with Bexio, please contact our support team at support.saferpay@worldline.com.

Saferpay offers ready-made plugins for many popular webshop systems. Simply install and configure the plugin. For custom setups, manual integration and technical documentation are available online

Plugins

Backoffice

Backoffice overview & usage

The Saferpay Backoffice is an online management tool that allows you to manage transactions, payment methods, settings, users, and reports in one place.

Backoffice

Access & Login

Go to the Saferpay Backoffice login page and click on “Forgot password?”. Enter your registered email address or user ID. You will receive an email with a reset link.

If you need help, please call 0848 66 44 44 or email support.saferpay@worldline.com.
Available Mo. - Fr. 08.00 am - 05.00 pm

To request access, please complete and sign the Saferpay additional agreement. Send a scanned copy or photo to cs.ecom@worldline.com. Once we receive the form, your access will be activated and you will receive a confirmation email.

Please contact your Saferpay Adminstrator.

If you need help, please call 0848 66 44 44 or email support.saferpay@worldline.com.
Available Mo. - Fr. 08.00 am - 05.00 pm

Have questions about your account or contract?

Find answers about myPortal, contracts, billing, transactions, and Know Your Customer requirements.