Worldline eCommerce Solutions FAQ

Worldline ePayments, formerly known as GlobalCollect, processes payments for online and ecommerce merchants. We are responsible for the technology to allow our merchants to accept payments from customers for their products or subscriptions sold online. As Worldline ePayments is only the technical party for handling payments, any queries related to the website and products sold should be addressed to the company where you made your purchase.

Worldline ePayments is responsible for the technical system to handle the payments for online and eCommerce merchants. We are responsible for the technology to allow our merchants to accept payments from customers for their products or subscriptions sold online. As Worldline ePayments is only the technical party for handling payments, any queries related to the status of your payment and the delivery of the goods or services should be addressed to the company where you made your purchase.

Worldline ePayments is responsible for the technical system to handle the payments on behalf of the merchant. We are not able to make any changes to orders or (cancel) subscriptions. Any queries related to the status of your payment and the delivery of the goods or services should be addressed to the company where you made your purchase.

Worldline ePayments is responsible for the technical system to handle the payments on behalf of the merchant. We are not able to make any changes to orders or (cancel) subscriptions. Any queries related to the status of your payment and the delivery of the goods or services should be addressed to the company where you made your purchase.

Any queries related to ordering and making payment to the appropriate bank accounts should be addressed to the company relevant to your purchase.

Any queries related to ordering and making payment to the appropriate bank accounts should be addressed to the company relevant to your purchase.

In case you have transferred money to one of our bank accounts by accident, we can start a refund process. please use the following contact form to provide us with relevant information so we can assist you further. Please include as many details of the payment as possible (a proof of payment is preferred).

We are here to assist you. In case you need our help, please use the following contact form to provide us with relevant information so we can assist you further.

The bank statement may show GlobalCollect or Ingenico ePayments instead of the actual name of the store. In some cases both our company name and the store name are visible. This is because the respective store has recruited GlobalCollect to handle the payment processing on their behalf. In most cases, the bank statement will be updated within two working days and the name of the actual merchant will show up. However, should you need help with identifying the merchant, please use the following contact form to provide us with relevant information so we can assist you further.

In case you do not recall placing an order, we would advise you to check if someone in your household might have bought anything from the merchant in question. If not, the best thing is to contact your bank for advise on how to proceed. If necessary, it is possible to initiate a withdrawal process. Ingenico ePayments is not authorized to do this on your behalf.

In case you have an unidentified transaction on your bank statement, please use the contact form to provide us with relevant information so we can assist you further.

If you are unable to identify the merchant or are unable to reach them, please use the following contact form to provide us with relevant information so we can assist you further. Please include as many details of the payment as possible.

If you are unable to reach the merchant, please use the following contact form to provide us with relevant information so we can assist you further. Please include as many details of the payment as possible.