Pay with your bank account – FAQs

The only prerequisite for using the service is that you have a bank account with one of the listed banks (see list after starting the payment process in the respective web shop).

The high security standards used by Worldline to process cashless payments between the payment platform and the banks provide highest security. The service is run on a modern and secure system from Worldline, the market leader in payment transaction technology.

The payment will not be executed and the merchant will not be credited.

Usually your bank account will be debited during the day of your purchase or overnight. The exact time of the execution of the payment depends on the bank.

Worldline as the payment processor of the transaction does not charge a fee to the payer. Please check with your bank if they apply a fee for a credit transfer or an instant payment.

Worldline is currently working on the increase of the number of available banks. Please check the availability of your bank at a later stage again. If your bank is not listed, please cancel this payment and choose another payment method.

No matter what the reason the bank does not process the payment (no initiation of payment / cancelation of the payment), please contact your bank for more details.

Please contact your bank.

Please contact your bank.

Please contact your bank.

Using the service of Worldline requires the acceptance of its general Terms and Conditions.

Please contact your bank if the payment was canceled for any reason.

The payment transaction will be shown as an individual payment on your bank statement. It appears the same way as your other payments which you do by yourself in your e-banking.

Please contact your bank if the payment was canceled for any reason

Please contact our customer service by e-mail with the necessary information.

Please contact your bank. Worldline does not charge a fee to the payer for processing the payment.