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Customer Grievances Management Cell
Worldline India Private Limited
For any grievances with respect to POS payments, please contact
Worldline ePayments India Private Limited
For any grievances with respect to online payments, please contact
RBI's MNRL Guidelines for Business Compliance
Everything you need to know about RBI’s MNRL and Customer Complaint Compliance Rules - Stay Compliant with RBI’s Mobile Number Revocation List (MNRL) guidelines, it highlights the important information related to commercial communications and customer complaint registration.
- Customers can block all commercial communications or selectively block communications according to their preferences via the Telecom Service Provider’s App/Website, TRAI DND App, or by calling/SMS to ‘1909’.
- Please note, WEIPL or WIPL will contact you for any service calls using the numbering series 1600XXX and 1400XXX for promotional calls.
Process for registering complaints in the following areas -
- In case of receiving spam despite registering on DND - Make a DND complaint at the respective Telecom Service Provider’s App/Website, TRAI DND App, or call/SMS to ‘1909’.
- In case of receiving suspected fraudulent communication - Report any suspected fraud communication received within the last 30 days on the ‘Chakshu’ platform of the Department of Telecommunications (DoT) at Chakshu Platform.
- If fraud/cyber crime has already occurred - If you have lost money due to financial fraud or are a victim of cyber crime, please report to the cyber-crime helpline number ‘1930’ or visit the Cyber Crime Website.