Dispute Bancontact merchants transactions

We do our utmost to ensure that transactions run smoothly. If you still have any doubts, please do not hesitate to contact us using the form below.

* Mandatory fields

Company name *

Company number *

First name *

Last name *

Phone number *

Email *

Merchant number / Terminal ID *

It is very exceptional that a bancontact transaction is not paid out. Before filling in this form, we ask you to perform the following checks :

It is possible that the amount you are missing has been split. Check that the period number on your summary ticket of the day in question has been repeated on your account statement in one or more lines.
If this is the case, your transactions have been paid out.
If you have not paid certain invoices, worldline compensates them through your transactions. Make sure you do not have any outstanding invoices.

Below we ask you to fill in more details of the unpaid transaction.

If you have not yet received the payment for more than 1 transaction, you can add these details via "upload a file"

Terminal ID *

The last 4 digits of the card number *

Transaction date *

Wrong amount *

Correct amount *

Amount to refund *

Transaction amount *

Unpaid amount *

Upload a file

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