Dispute international card transactions

Dispute international card transactions (Visa / MasterCard / Maestro / V-Pay / Diners/ CUP / JCB / American Express)

We do our utmost to ensure that transactions run smoothly. If you still have any doubts, please do not hesitate to contact us using the form below.

* Mandatory fields

Company name *

Company number *

First name *

Last name *

Phone number *

Email *

Merchant number / Terminal ID *

Attention: the cancellation of a (pre-)authorisation does not apply to petrol stations. The reserved amount will be released immediately after refuelling. If, exceptionally, the amount remains blocked, your customer must contact his financial institution (the bank).

Terminal ID *

UID *

The first 6 digits of the card number *

The last 4 digits of the card number *

Expiration date of the card *

Amount in euro (€) *

Transaction date *

Wrong amount *

Correct transaction amount *

Amount to reimburse *

Transaction amount *

Unpaid amount *

Authorisation code *

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