Xengo terminal

DaVinci 2+3

Get the most out of your payment terminal. Explore detailed troubleshooting guides, user manuals, and answers to the most common questions about working with your DaVinci 2+3 unattended terminal.

Frequently asked questions

You can find a quick guide to the main functionalities of your terminal here:

Quick guide

First, check your network connection. Turn off the terminal and turn it back on again. Also check the cabling. If you are still experiencing connection issues after these steps, please contact our support team at 0848 832 000.

For a more detailed overview of your transactions, fees, and payouts, you can also use our free online portal myPortal. You will receive your login credentials by email.

myPortal

If the screen displays not activated, this means that the removal protection has been triggered. In this case, please contact support at 0848 832 000 and provide the identification number that appears on the screen. The support representative will then generate an activation code for you.

Once the daily closing has been completed, your payout to your bank account is typically processed within 1-2 business days.

You can find a quick guide to the main functionalities of your terminal here:

Quick guide

If the screen displays not activated, this means that the removal protection has been triggered. In this case, please contact support at 0848 832 000 and provide the identification number that appears on the screen. The support representative will then generate an activation code for you.

First, check your network connection. Turn off the terminal and turn it back on again. Also check the cabling. If you are still experiencing connection issues after these steps, please contact our support team at 0848 832 000.

Once the daily closing has been completed, your payout to your bank account is typically processed within 1-2 business days.

For a more detailed overview of your transactions, fees, and payouts, you can also use our free online portal myPortal. You will receive your login credentials by email.

myPortal

Supplies and accessories for DaVinci 2+3

Receipt rolls, terminal stands, cables, chargers, protective covers and more – order online now.

Useful documents

Have questions about your account or contract?

Find answers about myPortal, contracts, billing, transactions, and Know Your Customer requirements.