Axium RX5000 Pinpad

Axium RX5000 Pinpad

Get the most out of your payment terminal. Explore detailed troubleshooting guides, user manuals, and answers to the most common questions about working with your Axium RX5000 Pinpad.

Frequently asked questions

To get started, please refer to our configuration guide. You can find it here:

Configuration guide

First, check your network connection. Turn off WiFi on your terminal and turn it back on again. For POS-integrated terminals, additionally verify the cabling on your Magic Box and ensure that Ethernet is selected as the connection type in the settings. If you are still experiencing connection issues after these steps, please contact our support team at 0848 832 000.

For POS-integrated terminals, the daily closing is typically performed directly on your POS system. You can also set up an automatic daily closing by contacting our support team at 0848 832 000.

To change the communication type, open the menu in the top left corner of the screen. Then select Settings, followed by Network Setup, then Handle Network Connection. From there, choose your preferred connection type: WiFi or Mobile Network.

Once the daily closing has been completed, your payout to your bank account is typically processed within 1-2 business days.

For a more detailed overview of your transactions, fees, and payouts, you can also use our free online portal myPortal. You will receive your login credentials by email.

myPortal

To get started, please refer to our configuration guide. You can find it here:

Configuration guide

To change the communication type, open the menu in the top left corner of the screen. Then select Settings, followed by Network Setup, then Handle Network Connection. From there, choose your preferred connection type: WiFi or Mobile Network.

First, check your network connection. Turn off WiFi on your terminal and turn it back on again. For POS-integrated terminals, additionally verify the cabling on your Magic Box and ensure that Ethernet is selected as the connection type in the settings. If you are still experiencing connection issues after these steps, please contact our support team at 0848 832 000.

Once the daily closing has been completed, your payout to your bank account is typically processed within 1-2 business days.

For POS-integrated terminals, the daily closing is typically performed directly on your POS system. You can also set up an automatic daily closing by contacting our support team at 0848 832 000.

For a more detailed overview of your transactions, fees, and payouts, you can also use our free online portal myPortal. You will receive your login credentials by email.

myPortal

Supplies and accessories for Axium RX5000 Pinpad

Receipt rolls, terminal stands, cables, chargers, protective covers and more – order online now.

Have questions about your account or contract?

Find answers about myPortal, contracts, billing, transactions, and Know Your Customer requirements.