Lane/5000 Pinpad

Get the most out of your payment terminal. Explore detailed troubleshooting guides, user manuals, and answers to the most common questions about working with your Lane/5000 Pinpad.

Frequently asked questions

You can find the terminal ID (TID) on the back of your terminal - it is printed on a sticker. Alternatively, you can also find it by pressing the Menu button , enter password select Setup and then go to Info.

First, check your network connection. Turn off the terminal and turn it back on again.additionally verify the cabling on your Magic Box .If you are still experiencing connection issues after these steps, please contact our support team at 0848 832 000.

For POS-integrated terminals, the daily closing is typically performed directly on your POS system. You can also set up an automatic daily closing by contacting our support team at 0848 832 000.

To get started, please refer to our configuration guide. You can find it here:

Configuration guide

Once the daily closing has been completed, your payout to your bank account is typically processed within 1-2 business days.

For a more detailed overview of your transactions, fees, and payouts, you can also use our free online portal myPortal. You will receive your login credentials by email.

myPortal

To get started, please refer to our configuration guide. You can find it here:

Configuration guide

Once the daily closing has been completed, your payout to your bank account is typically processed within 1-2 business days.

For POS-integrated terminals, the daily closing is typically performed directly on your POS system. You can also set up an automatic daily closing by contacting our support team at 0848 832 000.

For a more detailed overview of your transactions, fees, and payouts, you can also use our free online portal myPortal. You will receive your login credentials by email.

myPortal